News Flash


Posted on: June 23, 2020

Cooling Assistance Applications


The Surry County Department of Social Services is now accepting applications for Cooling Assistance.

The purpose of the Cooling Assistance Component is to continue or provide cooling services to low-income households when other resources cannot meet those needs. Implementation is provided statewide. The Cooling Assistance Component is offered on a first-come, first-serve basis.

The Local Department of Social Services provides Cooling Assistance and will accept applications for assistance from June 15 through August 15th

The household must contain at least one vulnerable person (a person who is age 60 or older, under age 6 or disabled).

Applicants must reside in the locality in which they apply for Cooling Assistance.

Applications may be received by mail, in person, by fax, by telephone (through the Enterprise Customer Service Center), or online (in CommonHelp). A signature on the application is required. A face-to-face interview is not required. Only one member of a household may make an application for assistance. This application is assumed to request assistance for all persons residing in the household.

The gross income, both earned and unearned, of each member of the household, is to be considered in determining eligibility.

Federal law requires eligible Energy Assistance household members to be either a United States citizen or an alien in qualified immigration status. A social security number must be provided for all household members who are 18 years of age or older that are not receiving public assistance and/or social security benefits, and/or do not hold a Qualified Alien status.

The following types of assistance are available if eligibility conditions are met and it will ensure cooling services are continued or provided:

· Self pick-up of a portable fan

· Air conditioner purchase/installation

· Repair of a central air conditioning unit or heat pump

· A once-per-lifetime payment of an electric security deposit

· Ceiling, attic or whole house fan purchase/installation

· Repair of ceiling, attic or whole house fan

· Payment of an electric bill to operate cooling equipment

· Self-pick-up and self-installation of air conditioner

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